Athena Company Project Charter
Mobile Application UpgradeProject GoalDeliverablesBusiness caseBenefits, Costs and BudgetScope and ExclusionProject TeamMeasuring Success

Executive Summary

Our goal is to create a good user experience using our mobile application to retain our current clients and encourage new clients to use it.

Project Goal

Increase number of users by 25% by the end of the year by ensuring high-quality customer experience

Deliverables

  • Roll out the upgrade to all the users
  • Add feedback forums to provide insights on bugs and issues
  • Test the aesthetics of the application, check responsiveness and ease of use

    • Business case

    We want to increase sales of out product by providing high quality customer experience and reduce order cancellations

    Benefits, Costs and Budget

    Benefits
  • Increase number of users by 25%, improve customer experience and reduce order cancellation by 5%
    • Costs
  • Price of software licenses, time spent on hiring software developers
    • Budget
  • $200000

    • Scope and Exclusion

    In-Scope
  • Design of the new interface
  • Design handoff to the developers
    • Out-of-Scope
  • Renewal of Microsoft office licenses

    • Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager

    Project Team: Fulfillment Director, Quality Assurance Tester, Financial Analyst, Human Resources Specialist,

    Additional Stakeholders: VP of Customer Success, Account Manager, Investors

    Measuring Success

  • 25% increase in users by end of the year
  • Reduce order cancellations by 5% by end of the year